Information We Collect
When you contact us or book a service, we collect the details we need to help you: your name, phone number, email address, and the service address where the work will happen. If you describe a drain problem, we may note those details so our technician arrives prepared.
Like most websites, we also collect basic technical information automatically when you visit. This includes your IP address, browser type, device type, and the pages you view on our site. This information helps us understand how people find us and what they're looking for.
How We Use Information
We use your contact information to schedule appointments, send service confirmations, and follow up after a job is complete. If you call us, we use your phone number to reach you about your service.
We also use website data to improve our site and our services. For example, if we notice many visitors are searching for sewer line cleaning, we make sure that information is easy to find. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences and understand how you use our site. Cookies are small files stored on your device that help the site function properly and load faster on return visits.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly, but you can still call us at +1 913-276-3941 to book service.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to see how visitors find and use our website. These tools collect information like page views, time on site, and general location data. This helps us improve our content and make sure our site works well for everyone.
These third-party providers have their own privacy policies, and we encourage you to review them. We choose tools that respect your privacy and limit the data they collect on our behalf.
Data Sharing and Disclosure
We share your information only when it's necessary to run our business or comply with the law. For example, we may share your address and service details with our technicians so they can find your home and fix your drain.
We may also share information with trusted service providers who help us with scheduling, invoicing, or website analytics. These providers are required to keep your information confidential. We do not sell, rent, or trade your personal information to anyone.
If required by law, we may disclose information to respond to a legal request, protect our rights, or ensure the safety of our customers and team.
Data Retention
We keep your personal information only as long as we need it to provide services and meet our legal obligations. Service records are typically kept for a reasonable period so we can handle any follow-up questions or warranty claims.
When your information is no longer needed, we securely delete or anonymize it. If you'd like us to remove your information sooner, just contact us using the details below.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes using secure connections on our website and limiting access to your data to team members who need it to do their jobs.
No method of transmission over the internet is 100% secure, but we work hard to keep your information safe. If you ever have concerns about how your data is handled, please reach out to us directly.
User Rights
You have the right to ask what personal information we hold about you and to request a copy. You can also ask us to correct any inaccurate details or delete information we no longer need to keep.
To exercise any of these rights, contact us by phone or email. We'll respond promptly and work with you to resolve your request. We may need to verify your identity before sharing or changing information.
Children's Privacy
Our services are meant for homeowners and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we'll post the new version on this page and update the effective date at the top.
We encourage you to review this page occasionally so you stay informed about how we protect your information. Your continued use of our website or services after changes are posted means you accept the updated policy.